Our aim is to handle your complaint fairly, consistently and quickly, in particular ensuring that we understand the nature of your concerns and the redress you are seeking.
How to contact us
Letter - Hayward Marsh LLP, Portal House, Sunderland Quay, Rochester, Kent, ME2 4HN
Telephone - 01634 733 133
Fax - 01634 733150
Email - info@haywardmarsh.co.uk
We will send an acknowledgement within 5 business days from receipt of your complaint.
Your complaint will be investigated by a senior case handler and overseen by the compliance officer and our office manager. We will be as thorough as possible and aim to resolve your complaint promptly, giving you reasons for our decision.
If we are unable to send you a final response within 4 weeks, we will contact you and explain why. We will then endeavour to issue our final response within the next 4 weeks.
We will write to you with a full account of our investigation and our decision.
Our final response will include details of your options if you are not happy with the outcome of the investigation, or we have been unable to reach a decision within the timescales given. Please note that you are entitled to refer your complaint to the regulator after a period of 8 weeks or after you have received our final response.
Claims Management Regulator
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
consumer@claimsregulation.gov.uk
Tel: 0845 4506858
* A fee may be payable if case is not pursued at client's request.
Hayward Marsh is regulated by the Ministry of Justice in respect of regulated claims management activities; its registration is recorded on the website claimsregulation.gov.uk
Our authorisation number is CRM 27139 | Call our hotline today: 0330 444 9000
This information is NOT financial advice. For financial advice you must contact a qualified financial advisor.
In the case of the offer of a Free Pension Review, the advice would be provided by Portal Financial Services LLP which is authorised and regulated by the Financial Conduct Authority (FCA).