Our aim is to handle your complaint fairly, consistently and quickly, in particular ensuring that we understand the nature of your concerns and the redress you are seeking.
How to contact us
Letter - Hayward Marsh LLP, Portal House, Sunderland Quay, Rochester, Kent, ME2 4HN
Telephone - 01634 733 133
Fax - 01634 733150
Email - email@example.com
We will send an acknowledgement within 5 business days from receipt of your complaint.
Your complaint will be investigated by a senior case handler and overseen by the compliance officer and our office manager. We will be as thorough as possible and aim to resolve your complaint promptly, giving you reasons for our decision.
If we are unable to send you a final response within 4 weeks, we will contact you and explain why. We will then endeavour to issue our final response within the next 4 weeks.
We will write to you with a full account of our investigation and our decision.
Our final response will include details of your options if you are not happy with the outcome of the investigation, or we have been unable to reach a decision within the timescales given. Please note that you are entitled to refer your complaint to the regulator after a period of 8 weeks or after you have received our final response.
Claims Management Regulator
57-60 High Street
Burton on Trent
Tel: 0845 4506858